Wholesale Knowledge Base
Welcome to the Chaizing Fireflies Wholesale Knowledge Base — your central hub for ordering instructions, product handling, display guidance, seasonal notes, and retailer support. This page ensures your team has everything needed to represent the apothecary with accuracy, warmth, and botanical integrity.
How to Place Wholesale Orders
- Log in or visit the Wholesale Portal
- Review the Wholesale Catalog for pricing and case sizes
- Submit your order via email or through your assigned ordering link
- Payment is due at checkout; production begins once payment is received
- Lead time: 7–10 business days
How to Reorder
- Reorder minimum: $150
- Reorders must follow case quantities
- Seasonal items may have limited availability
- Capsaicin items require active approval
Retailer Resources
Retailers have access to approved product descriptions, shelf‑talkers, education tools, and imagery. These materials ensure consistent brand representation across all stores.
Retailer ResourcesBrand Assets
Download logos, color palettes, typography guides, and brand usage rules. These assets ensure your marketing materials remain aligned with the apothecary’s identity.
Brand AssetsPhotography Kit
Access approved imagery for product listings, signage, and social media. Retailers may not alter colors or apply filters that change brand tone.
Photography KitSeasonal Ordering Notes
- Seasonal releases may have limited stock
- Lead times may extend during peak months
- Seasonal items cannot be reserved without payment
- Seasonal imagery is updated quarterly
Storage & Shelf Life
- Store products in a cool, dry place
- Avoid direct sunlight and heat exposure
- Botanical preparations have a 12–18 month shelf life
- Do not refrigerate unless specified
Compliance & Usage Rules
- Retailers must use approved product descriptions
- No altering claims or usage language
- No discounting below MSRP
- No repackaging or relabeling
- Capsaicin items require signed agreements
Troubleshooting
- Missing items: Contact support within 3 business days
- Damaged shipments: Provide photos of packaging + product
- Incorrect order: Email support with order number
- Website access issues: Clear cache or contact support