My package says “Delivered” but isn’t here

Carriers sometimes mark packages delivered a few hours early. Check porches, side doors, garages, mailbox clusters, or with neighbors. If it still hasn’t arrived after 24 hours, contact support and we’ll help track it down.

My order arrived damaged

I’m so sorry that happened — we’ll fix it right away. Please send a photo of the damage and your order number. We’ll replace the item or offer another solution immediately.

I typed my address wrong

If your order hasn’t shipped yet, we can update the address. If it has already shipped, the carrier may return it to us. Once it arrives back at the studio, we’ll resend it to the correct address.

My tracking hasn’t updated

Tracking can pause during carrier transfers, weekend processing, or rural route delays. If it hasn’t updated in 3–4 days, reach out and we’ll check the status for you.

My order is taking longer than expected

All products are made fresh in small batches, and shipping times may vary slightly. If your order seems delayed, check your tracking link and delivery window. If it’s outside the expected timeframe, contact us and we’ll look into it.

My order is missing an item

Double‑check the packing materials and confirm the item wasn’t shipped separately. If it’s still missing, send your order number and we’ll correct it immediately.

My order is incorrect

If you received the wrong item, send a photo and your order number. We’ll send the correct item and provide return instructions if needed.

My package is lost

If tracking shows no movement for 7+ days or the carrier marks it as lost, we’ll replace the order or issue a solution based on the carrier’s investigation.