Refund Eligibility

All Chaizing Fireflies products are handcrafted in small batches. Because of this, refunds are issued only in the following situations:

• The item arrived damaged
• The item arrived incorrect
• A return was approved and the item was received back in unopened, unused, original condition

Refunds are not issued for opened or used products due to product integrity and safety standards.

Refund Window

Refunds may be requested within 14 days of delivery. After this window, refund eligibility may be limited.

How Refunds Are Issued

Refunds are issued to the original payment method once the returned item is received and inspected, or once a damage/incorrect item claim is approved.

Refunds typically take 3–5 business days to appear depending on your bank or card provider.

Refunds for Damaged or Incorrect Items

If your item arrived damaged or incorrect, please send:

• A photo of the item
• Your order number
• A brief description of the issue

Once reviewed, we will issue a refund or send a replacement at no cost.

Refunds for Returned Items

If your return is approved, your refund will be issued once the item is received and inspected. Items must be unopened, unused, and in original condition to qualify.