Small‑Batch Production & Quality

All Chaizing Fireflies products are handcrafted in small batches. While we take great care in packaging and shipping, damage can occasionally occur during transit.

If Your Item Arrived Damaged

If your product arrived broken, leaking, cracked, or otherwise damaged, we will replace it at no cost.

Please send:

• A clear photo of the damaged item
• Your order number
• A brief description of what happened

Once reviewed, we will send a replacement immediately or offer another solution.

If You Received the Wrong Item

If you received an incorrect product, we will correct the order right away.

Please send:

• A photo of the item you received
• Your order number

We will ship the correct item and provide return instructions if needed.

Replacement Options

Depending on the situation, you may receive:

• A full replacement of the damaged or incorrect item
• A refund to your original payment method
• A store credit if preferred

Replacements are always shipped at no cost to you.

What Cannot Be Replaced

Items that were damaged due to misuse or improper storage after delivery may not qualify for replacement.