When to Message the Maker

Maker messages are best for questions that need direct, detailed attention, including:

• Ingredient or formulation questions
• Fragrance strength or sensitivity concerns
• Clarification on product use or safety
• Small‑batch or production‑related questions
• Special requests that affect how a product is made

All Chaizing Fireflies products are handcrafted in small batches, so maker‑level support ensures you receive accurate, thoughtful guidance.

What to Include in Your Message

To help the maker respond clearly, please include:

• Your order number (if applicable)
• The product(s) you’re asking about
• Any sensitivities, preferences, or concerns
• Photos if the question involves a specific item

Response Time

Maker messages are typically answered within 24–48 hours. During show weeks or high‑volume periods, replies may take slightly longer—but every message is read and answered personally.