Retailer Code of Conduct

1. Brand Integrity & Representation

Retailers must represent Chaizing Fireflies products accurately, respectfully, and in alignment with our brand values. This includes:

• Using approved product descriptions
• Displaying products in a clean, professional manner
• Maintaining accurate pricing and labeling
• Preserving the aesthetic and tone of Chaizing Fireflies

Retailers may not alter product names, branding, or packaging.

2. Approved Sales Channels

Retailers may sell Chaizing Fireflies products through:

• Physical storefronts
• Retail websites owned by the retailer
• Markets, fairs, and in‑person events

Products may not be sold on third‑party marketplaces (e.g., Amazon, eBay) without written approval.

3. Product Handling & Storage

Retailers must store products safely and appropriately to maintain quality. This includes:

• Keeping products in a cool, dry environment
• Avoiding direct sunlight or extreme temperatures
• Ensuring lids and seals remain intact
• Preventing contamination or tampering

4. Staff Training & Knowledge

Retailers must ensure staff are knowledgeable about:

• Product categories and intended use
• Cosmetic and herbal disclaimers
• Capsaicin safety (if applicable)
• Proper storage and handling

Staff should be able to answer basic customer questions accurately and responsibly.

5. No Medical Claims

Retailers may not make medical, therapeutic, or drug‑related claims about any Chaizing Fireflies product. This includes:

• Statements implying treatment or cure
• Claims of physiological change
• Medical advice or recommendations

Products must be described using cosmetic‑safe, herbal‑safe, and brand‑approved language.

6. Accurate Product Information

Retailers must provide customers with accurate information, including:

• Ingredient lists
• Usage instructions
• Safety disclaimers
• Allergy notices

Misrepresentation of product function or purpose is strictly prohibited.

7. Customer Safety

Retailers must prioritize customer safety by:

• Following all cosmetic and herbal disclaimers
• Providing Capsaicin safety guidance when applicable
• Ensuring products are not sold past expiration
• Removing damaged or compromised items from shelves

8. Ethical Business Practices

Retailers must conduct business ethically, including:

• Honest communication with customers
• Respectful treatment of staff and patrons
• Compliance with local laws and regulations
• Transparent pricing and policies

9. Prohibited Actions

The following actions are strictly prohibited:

• Repackaging or relabeling products
• Altering formulas or ingredients
• Using unapproved photography or branding
• Discounting products in a way that harms brand value
• Reselling through unauthorized channels

10. Violations & Consequences

Violations of this Code of Conduct may result in:

• Warnings or corrective action
• Suspension of wholesale access
• Permanent termination of wholesale partnership

Severe violations may result in legal action if necessary.

11. Updates to This Code

Chaizing Fireflies may update this Retailer Code of Conduct at any time. Changes will be posted on this page with an updated effective date.