My payment isn’t going through

Payment failures are usually caused by a card security block, an address mismatch, or a temporary bank hold. Try the following:

• Double‑check your billing address
• Ensure your card number, expiration date, and CVV are correct
• Try another card or payment method
• Contact your bank to confirm the transaction isn’t being blocked

My card was charged but I didn’t get a confirmation

Occasionally, banks show a pending authorization even if the order didn’t complete. If you didn’t receive an order confirmation email within a few minutes:

• Check your spam or promotions folder
• Verify the email address you entered at checkout
• Contact support with the name and email used at checkout

My checkout page won’t load

This is usually caused by browser caching or a temporary connection issue. Try:

• Refreshing the page
• Trying a different browser
• Clearing your browser cache
• Switching from Wi‑Fi to mobile data (or vice versa)

My discount code isn’t working

Discount codes may fail if they’re expired, misspelled, or not applicable to certain items. Double‑check:

• Spelling and capitalization
• Expiration date
• Minimum purchase requirements
• Whether the code applies to the items in your cart

My payment was declined

Declines are typically caused by:

• Insufficient funds
• Bank security blocks
• Incorrect billing information
• International transaction restrictions

If everything looks correct, contact your bank and ask them to approve the transaction.

I need to update my payment method

If your order hasn’t been processed yet, we can update your payment method manually. Contact support with your order number and the new payment details.

I’m seeing multiple charges

Most of the time, these are temporary authorizations that will disappear within a few days. If you see multiple completed charges, contact support immediately and we’ll resolve it.