Wholesale Help
Welcome to the Wholesale Help Center — your resource hub for ordering, onboarding, product education, and retailer support. If you’re an approved partner or applying for partnership, this page will guide you to the right tools.
Getting Started
New to Chaizing Fireflies wholesale? Visit the Wholesale Overview to learn how our program works and what to expect.
Wholesale Terms
Review minimums, lead times, payment policies, shipping expectations, and retailer requirements on the Wholesale Terms page.
Wholesale Catalog
Browse all wholesale‑ready products by Series, including scent blends, vessel options, and pricing. Visit the Wholesale Catalog.
Apply for Partnership
Ready to join us? Submit your retailer application through the Wholesale Application Page.
Ordering Help
Need assistance placing an order, updating quantities, or checking availability? Visit the Wholesale Knowledge Base for step‑by‑step guidance.
Damaged or Incorrect Items
If your wholesale shipment arrives damaged or incorrect, review our Damaged Items page for instructions on submitting a case.
Delivery Expectations
Learn how long processing and carrier delivery typically take for wholesale orders on the Delivery Expectations page.
Refund Policy
Wholesale orders follow the same safety‑aligned policy as retail: no refunds for change of mind. Review details on the Refund Policy page.
Wholesale Support
If you need direct assistance, visit our Customer Support page and include your wholesale account name.