Wholesale Policy

1. Eligibility for Wholesale Accounts

Wholesale accounts are available to verified retailers, boutiques, apothecaries, spas, and approved businesses. To qualify, applicants must provide:

• Business name and contact information
• Resale certificate or tax ID (where applicable)
• Website or social media presence
• Valid shipping address for commercial deliveries

Approval is granted at our discretion. We reserve the right to deny or revoke wholesale access for any reason, including policy violations or misuse of brand assets.

2. Minimum Order Requirements

Wholesale orders may require minimum order quantities (MOQs) and case sizes depending on the product category. These minimums ensure consistent production, packaging, and inventory management.

MOQs and case sizes will be listed in the wholesale catalog or communicated directly during ordering.

3. Wholesale Pricing

Wholesale pricing is confidential and may not be shared publicly. Prices are subject to change based on ingredient availability, production costs, or seasonal adjustments. Active wholesale accounts will be notified of major pricing changes when possible.

Retailers must adhere to the suggested MSRP unless otherwise approved.

4. Payment Terms

Wholesale orders must be prepaid unless net terms have been approved. Payment options include:

• Credit/debit card
• PayPal
• Bank transfer (for large orders)

Late payments may result in suspended wholesale access.

5. Lead Times & Production

Wholesale orders typically require 7–21 business days depending on order size, product availability, and production schedules. Larger or seasonal orders may require additional time.

Rush production may be available for an additional fee.

6. Shipping for Wholesale Orders

Wholesale orders may ship in multiple boxes or via freight depending on size and weight. Shipping costs are calculated separately from retail orders and may vary based on carrier, distance, and packaging requirements.

Retailers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or additional fees.

7. Damaged or Defective Wholesale Items

If wholesale items arrive damaged or defective, notify us within 72 hours of delivery. Please include:

• Order number
• Photos of damaged items
• Photos of packaging

We will work with you to replace the affected items or issue a credit depending on the situation.

8. Returns & Refunds for Wholesale Orders

Wholesale orders are generally final sale due to batch production, case‑size requirements, and inventory allocation. Returns are not accepted unless items are damaged or defective upon arrival.

9. Brand Representation & Marketing

Approved wholesale partners may use our product descriptions, images, and branding materials for marketing purposes. However:

• Brand assets may not be altered without permission
• Products must be represented accurately
• Retailers may not imply exclusive partnerships unless approved

Misuse of brand assets may result in revoked wholesale access.

10. Resale Restrictions

Wholesale products may be sold only through approved channels such as:

• Retail storefronts
• Online shops owned by the retailer
• Markets, fairs, and events

Products may not be resold on third‑party marketplaces (e.g., Amazon, eBay) without written approval.

11. Capsaicin Products

Capsaicin products require special approval due to potency, handling requirements, and safety guidelines. Retailers must:

• Agree to proper storage and labeling
• Follow all safety instructions provided
• Ensure staff are trained in safe handling

Additional documentation may be required for Capsaicin wholesale access.

12. Policy Updates

Chaizing Fireflies may update this Wholesale Policy at any time. Changes will be posted on this page with an updated effective date. Continued wholesale activity constitutes acceptance of the revised terms.