Frequently Asked Questions

Please reach us at customerservice@chaizingfireflies.com if you cannot find an answer to your question.

Will the old packaging still be used for a while?

To reduce waste, you might receive some items with the old names on the label as we transition our inventory. Rest assured, if the formula description matches, the product inside is correct!

where can I find the old name of a product I love?

Please click here to visit our Name Change Master Key for a full guide comparing the old names to their new, enchanting identities.

Why did you change the names of the products?

We refreshed our product names to better reflect the unique texture, sophisticated ingredients, and specific function of each item. Our new names—like "Cloud Cleanser," "Comfort Whip," and "Magnesium Mist"—are designed to make it easier for you to quickly understand what the product does and how luxurious it feels.

Have the formulas changed along with the names?

No, absolutely not! We guarantee that the formulas, ingredients, textures, scents, and efficacy of all products remain exactly the same. Your favorites still have the same healing power and quality you know and trust.

Where can I find the list of old names and new names?

We have a full list available on the bottom this page, but here are a few key examples. If you can't find your item, please contact us!

If you bought the... (Old Name)You now look for the... (New Name)

Relaxation Lavender Magnesium Cream Twilight Calm Magnesium Cream.

Blue Lava Pumice Bar Soap Blue Lava Utility Scrub Bar

Peppermint Discomfort Magnesium Cream Rapid Reset Magnesium Whip

Cotton Candy Whipped Sugar Scrub Soap Carnival Cloud Scrub

Oat Water & Chamomile Aloe Body Butter Cloud Calm Comfort Butter

I used to buy the Capsaicin Infused Whipped Pain Cream but don't see it. What is the new name?

That is now the Capsaicin Comfort Whip. We kept "Capsaicin" in the name to highlight the ingredient, but we want to assure you it is still the non-heating formula you prefer, designed for targeted comfort.

What is the core philosophy of Chaizing Fireflies?

We handcraft holistic wellness rituals and enchanting home comforts designed to soothe, nurture, and bring a luminous glow to your life. Our commitment is to use nature's finest ingredients to create deeply comforting, effective, and beautifully scented products.

Are your products natural, organic, or ethically sourced?

Our priority is ingredient integrity. We use high-quality, plant-based, and natural ingredients in all our formulas. We ethically source our botanicals, essential oils, and materials, focusing on sustainability and responsible practices.

Are your products tested on animals?

Absolutely not. Chaizing Fireflies is proudly cruelty-free. We only test our products on willing human friends and family!

Do you use preservatives in your products?

We use the mildest, safest, and most natural preservative systems necessary to protect our formulas (especially those containing water, like the Cloud Whips) and ensure stability and safety throughout the product's lifespan.

What happened to my Sleepless Legs Magnesium Oil?

That product is now the Tranquil Tides Leg Calm Magnesium Mist. We renamed it to emphasize the calming benefits and the beautiful blend of Lemongrass, Lavender, and Ginger.