Product Disclaimers

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🌿 POLICY CENTER

All customer policies in one organized, easy‑to‑navigate place.

Below is the full accordion‑style structure.
Each header becomes a clickable dropdown on your site.

➤ Shipping Information

Processing Times
All orders are hand‑packed with care. Processing time is 0–3 business days.

Delivery Times
Average delivery time is 5–7 business days.

Tracking
Once your order leaves our hands, tracking updates are provided solely by USPS.
We only have access to the same tracking information you receive.

Need help?
Email us anytime: customerservice@chaizingfireflies.com

USPS Tracking:
https://www.usps.com

➤ Return & Exchange Policy

We do not offer refunds for change of mind.

If you are not satisfied with the quality of your product, please contact us within 14 days of receiving your order.

If your product arrives damaged, we will replace or refund it at no cost to you.

➤ Product Disclaimers

Products from Chaizing Fireflies Nature’s Dispensary are not intended to diagnose, cure, mitigate, prevent, or treat any disease or health condition, nor are they medical devices.

Our products have not been evaluated by the FDA.

Always test on a small area of skin before full use.

Allergy Notice
Natural ingredients — especially essential oils — may cause sensitivity.
Customers are responsible for reviewing ingredients and avoiding allergens.

Patch Testing
Recommended for anyone with sensitive skin or a history of reactions.
Discontinue use immediately if irritation occurs.

If you have questions about ingredients, contact us at:
info@chaizingfireflies.com
(570) 404‑5057

Avoid contact with eyes. Do not ingest.

➤ Terms & Conditions

All products are handmade in Central Pennsylvania (maple syrup in Upstate NY).
Variations in appearance are normal and part of the handmade process.

Slip & Fall Risk
Some products may leave surfaces slippery. Use caution in bathrooms and rinse surfaces after use.

Allergen Transparency
We use coconut‑derived ingredients, tree‑nut additives, cosmetic dyes, and micas.
We cannot guarantee peanut‑free ingredient storage.

Terms of Use
Products are for personal use only.
Unauthorized resale or brand tampering is prohibited and may result in legal action.

Liability
Chaizing Fireflies Nature’s Dispensary is not liable for:

• allergic reactions
• misuse
• property damage
• injury
• failure to read ingredient lists or warnings

Purchasing products signifies agreement to these terms.

➤ Privacy Policy

We collect personal data only as needed to provide and improve our service.

This may include:

• name
• email
• address
• phone number
• usage data
• device information

We use cookies and tracking technologies to improve website performance.

We do not sell personal information.

Our Privacy Policy covers:

• data usage
• data retention
• third‑party service providers
• security practices
• children’s privacy
• legal compliance
• policy updates

For full privacy details, contact us at:
customerservice@chaizingfireflies.com

➤ Security Policy

At Chaizing Fireflies Nature’s Dispensary, we take the security of your personal information seriously. While no method of online transmission or electronic storage is ever 100% secure, we use commercially acceptable practices to protect your data.

Data Protection Measures
We use reasonable administrative, technical, and physical safeguards to protect your information from:

• unauthorized access
• alteration
• disclosure
• misuse
• destruction

Secure Transactions
All payment information is processed through trusted third‑party payment processors using industry‑standard encryption.
We do not store your full payment details.

Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login information and notifying us of any unauthorized access.

Third‑Party Services
Some services we use (payment processors, analytics tools, shipping partners) have their own security practices. We encourage you to review their policies.

Security Limitations
No system is completely secure. By using our site, you acknowledge these inherent limitations.

For concerns, contact us at:
customerservice@chaizingfireflies.com

➤ USPS Tracking Help

If your tracking shows:

• Delivered but not received
• In transit for several days
• No updates
• Missing package

Please check:

• your mailbox
• porch/side doors
• neighbors
• household members
• your local post office

USPS FAQ: https://faq.usps.com

If you still need help, email us and we’ll assist however we can.

➤ Frequently Asked Questions (FAQ)

Do your products look exactly like the photos?
Because everything is handcrafted, slight variations are normal and part of the charm.

Are your products safe for sensitive skin?
Many customers enjoy them, but everyone’s skin is unique.
Review ingredients, patch test, and discontinue use if irritation occurs.

Do you use natural ingredients?
Yes — including coconut‑derived oils, plant‑based additives, cosmetic‑grade colorants, micas, and essential oils.

Do you ship internationally?
Currently we ship within the U.S.

How long will my order take?
Processing: 0–3 business days
Shipping: 5–7 business days

How do I track my order?
You’ll receive a USPS tracking number via email.

What if my package says “Delivered” but I don’t have it?
Check your mailbox, porch, neighbors, and local post office.

What is your return policy?
No refunds for change of mind.
Contact us within 14 days for quality concerns or damaged items.

Can I resell your products?
Not without a written contract.

Are your products FDA‑approved?
No — they are not medical devices and have not been evaluated by the FDA.

What should I do if I have an allergic reaction?
Discontinue use immediately.

Do your products make surfaces slippery?
Some may leave residue. Use caution and rinse surfaces after use.

Can I contact you before purchasing?
Absolutely — we encourage it.

➤ Customer Support

We’re here to help with any questions about your order, ingredients, product use, or anything else related to Chaizing Fireflies Nature’s Dispensary.

Email Support

General questions & orders:
customerservice@chaizingfireflies.com

Ingredient or allergy questions:
info@chaizingfireflies.com

Direct communication with the owner:
dmitchell@chaizingfireflies.com

Phone Support

Call us at:
(570) 404‑5057

If we miss your call, please leave a message — we return all voicemails as soon as possible.

Response Times

We aim to respond within 24–48 hours on business days.

Order Assistance

We can help with:

• tracking issues
• missing packages
• damaged items
• product questions
• order adjustments

Kindness Policy

We are a small, handcrafted business.
Every message is read and answered with care.
We appreciate patience and kindness as we support you with the same attention we put into our products.